Improving Customer Service

“Customer service is not a department, it’s an attitude” ~ Unknown

Did you know that 70% of the customers that leave your business, do not leave because of price or product quality issues, but because they did not like the level – or lack – of customer service they received?

Go the extra mile. You don’t have to give away your products to please a customer.  Sometimes just doing something simple and unexpected for them can make all the difference. Sending out hand-written thank you cards or placing a follow-up call to see if they are completely satisfied with the service or product can create a great deal of goodwill with your customers.  Those customers will talk about their positive experience and spread the word.

Helpful Tips for creating a positive experience for your customer:

  • Upbeat, positive attitude – it is a privilege to serve our customers.
  • Under-promise and over-deliver. 
  • Do it right the first time.  Pay attention to detail.
  • Honesty and integrity at all times.
  • Respect customers and fellow employees at all times.
  • Support company decisions.
  • Meet commitments.  Resolve problems quickly.
  • Exceed expectations whenever possible.
  • Excellent service at all times – no excuses.